3-Month Project Warranty & Milestone Payment Policy
World-class software delivery built on radical transparency and mutual protection. We provide an unconditional 90-Day Comprehensive Post-Launch Warranty alongside a flexible 30% — 30% — 40% Milestone Billing Architecture so you never face upfront capital risk.
Free Post-Launch Warranty on All Delivered Systems
Risk-Free Milestone Payment Staged on Verifiable Progress
Complete Source Code & Intellectual Property Ownership
Rapid SLA Incident Response for Production Blockers
How our 3-stage milestone payment framework works
We understand that paying 100% upfront for enterprise software creates unnecessary financial risk. SoftGen operates strictly on verified, tangible milestones so you stay in total control of your budget.
Kickoff & Architecture Deposit
What Gets Completed:
- Dedicated senior engineering squad & sprint allocation
- Interactive UI/UX Figma prototypes & user journey approval
- System architecture blueprint, ER diagrams & database schema
- CI/CD staging pipeline and secure code repository setup
Functional Staging & Core Milestone
What Gets Completed:
- Interactive demonstration on private, live staging server
- Working core database transactions and authentication
- Primary user workflows and essential API integrations operational
- Sprint review walkthrough & preliminary client testing feedback
Final UAT, Production & IP Transfer
What Gets Completed:
- Comprehensive User Acceptance Testing (UAT) sign-off
- Full production deployment on client cloud infrastructure (AWS/GCP)
- 100% intellectual property, source repository ownership transferred
- Activation of the 90-Day Free Comprehensive Project Warranty
Accepted Global Enterprise Payment Channels
We invoice through international corporate accounts. Supported via SWIFT Wire Transfer (USD, EUR, GBP, LKR), Wise Business, Stripe, and direct bank settlement.
What our 3-month warranty covers & protects
We believe in honest, unambiguous contracts. Here is an explicit, plain-English breakdown of what is guaranteed free of charge, and what falls under separate scope extensions to protect both parties.
Fully Covered Under 90-Day Warranty
100% Free Priority Engineering Resolution
Core Logic & Functional Bug Fixes
Immediate diagnosis and rectification of code defects, logic errors, algorithm malfunctions, and edge-case exceptions within the signed specification.
Production Deployment Stability
Resolution of container crashes, runtime anomalies, or environment incompatibilities arising directly from deployed codebase deliverables.
Security & Access Control Vulnerabilities
Hotfixes for authorization leaks, JWT/session handling flaws, authentication anomalies, or RBAC security loopholes in developed modules.
Database Performance & Query Integrity
Troubleshooting database deadlocks, slow queries, index regressions, and transaction integrity bugs across delivered schemas.
Cross-Platform & Browser Compatibility
Ensuring stable rendering and seamless interactive behavior across documented target browsers (Chrome, Safari, Edge, Firefox) and mobile OS versions.
API Connectivity & Endpoint Maintenance
Validation and maintenance of REST/GraphQL endpoints and agreed webhook handlers developed as part of original project deliverables.
Warranty Exclusions & Boundaries
Requires Scope Addendum or Dedicated AMC
Major Scope Creep & New Features
Addition of brand-new workflows, architectural restructuring, extra database tables, or modules not documented in the agreed Statement of Work (SOW).
Major UI/UX Structural Redesigns
Comprehensive brand overhaul, aesthetic re-theming, or interface layout restructuring requested after formal client sign-off on design prototypes.
Third-Party Outages & External API Breaking Changes
Downtime, policy changes, pricing model shifts, or API deprecations caused by external providers (e.g., OpenAI, AWS, Google Cloud, Stripe, Twilio).
Unauthorized Code Tampering & Modifications
Any alterations, additions, or infrastructure reconfigurations executed by client in-house staff or third-party contractors without SoftGen's written approval.
Infrastructure Lapses & Hosting Non-Payment
Service disruptions resulting from expired cloud billing accounts, domain lapses, DNS mismanagement, or external hardware failures outside our hosting remit.
Force Majeure & Network Telecom Failures
Global internet backbone outages, regional fiber cuts, or sovereign state telecommunications restrictions beyond any developer's reasonable control.
Warranty SLA & Incident response time matrix
During your 90-day warranty window, your project is routed to our priority escalation queue. We adhere strictly to enforceable turnaround targets based on severity.
Critical Outage
Complete production downtime, primary checkout/payment system failure, or critical security exploit preventing core business operations.
High Degradation
Significant business function malfunctioning without a direct workaround, but general application remains accessible to end users.
Moderate Defect
Non-blocking functional glitch, localized UI flaw, or secondary reporting bug where a reasonable operational workaround exists.
Cosmetic & Query
Minor typographic anomaly, styling polish request, or general technical guidance regarding admin dashboard features.
Frequently asked questions on warranty & billing
Q.When does the 90-day warranty officially begin?
The warranty clock starts on the date of official Production Handover and final User Acceptance Testing (UAT) sign-off, or when the system goes live to end users, whichever occurs first.
Q.Can international clients pay via SWIFT, Wise, or Card?
Yes. SoftGen accepts corporate international bank transfers via SWIFT/Wire (in USD, EUR, GBP, AUD, LKR), Wise Business for low-fee instant transfers, and major credit cards via Stripe for maximum convenience.
Q.What happens if we need minor UI or text changes during warranty?
Minor styling touch-ups, typos, or button alignment adjustments that align with the original design specs are handled with pleasure at zero charge. Major structural redesigns or new pages are quoted transparently under a discounted addendum.
Q.What happens after the 90-day free warranty period expires?
You have zero obligation to continue paying anything. If you desire long-term peace of mind, continuous security patching, cloud cost monitoring, and dedicated developer hours, you can seamlessly transition to our discounted Annual Maintenance Contract (AMC).
Q.Who owns the code during and after the milestone payments?
You retain 100% intellectual property ownership upon final milestone completion. SoftGen claims zero proprietary royalty or copyright over your custom enterprise product.
Ready to ship your next product with 100% peace of mind?
Book a free consultation with our Principal Engineering team. We will review your project requirements, draft an itemized milestone plan, and issue your guaranteed 90-day warranty certificate.